Privacy Policy

1. Introduction

At DocuEnhance, accessible from docuenhance.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by DocuEnhance and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

2. File Uploads and Processing

The core principle of our service is that your files remain yours.

• Data Security: All files uploaded to DocuEnhance are processed on secure servers. Connections are encrypted using SSL/TLS.
• Automatic Deletion: Any documents (PDFs) or images you upload for processing are automatically and permanently deleted from our servers shortly after the processing task is completed (typically within 1 hour).
• No Viewing or Sharing: We do not look at, read, copy, or share your uploaded files with any third parties. They are strictly used by our automated systems to perform the action you requested (e.g., merging, compressing).

3. Information We Collect

We only collect information that is necessary to provide and improve our services.

• Log Data: Like many websites, we collect information that your browser sends whenever you visit our site. This may include your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.
• Cookies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
• Contact Information: If you contact us directly via our support forms, we may receive additional information about you such as your name, email address, the contents of the message, and any other information you may choose to provide.

4. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and tools.
• Improve, personalize, and expand our website.
• Understand and analyze how you use our website.
• Develop new products, services, features, and functionality.
• Communicate with you for customer service and support purposes.

5. Third-Party Services

We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used (such as Google Analytics). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Your Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Depending on your location (such as under GDPR or CCPA), you may be entitled to the following:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.